STAR PRINCESS Reviews

My wife and I sailed to Alaska on the Star Princess in early September. We have been frequent cruisers to Alaska – this was our 11th visit to the 49th state on 11 different ships. We have been on several Princess cruises before and wanted to try their biggest and newest ship. We booked a S2 Sanctuary Suite and enjoyed our latest voyage.

The highlight of the sailing was the amazing musicians featured on board. The headline singer Kimberly Davis, formerly of the group Chic, put on two spectacular shows backed by the ship’s orchestra. The Jiva Duo featuring singer Sarah and guitar player Jimmy also put on some great concert performances which were filled with audience requests. The ship’s party band, Asian Soul, also featured a terrific lead singer who could belt out some of the most challenging vocals. These three lead singers handled Whitney Houston and Adele songs with ease and performed in different venues including the theater, main atrium and the “dome.” Candlelight concerts in the dome were a special treat and guests were treated with a substitute dome concert by the talented Kelly McDowell who performed solo guitar and vocals. Production shows were entertaining – although our sailing was sold out, there was never a packed theater. The dome shows could get crowded but generally seats were available especially when the loungers were flattened forming benches holding several people. It was quite challenging to get seating for the Seahawks Patriots Thursday Night Football game that started the NFL season. The gym and running track were well designed and equipped. While September in Alaska isn’t exactly pool season, I appreciated the fact that the main pool, the adult pool, and the Sanctuary pools were available to lap swim early mornings at 7 AM – I swam alone during my workouts.

We ate 3 dinners at the Prime Steakhouse, The Catch by Rudi, and Love by Britto. The service was quite good and the food was fine. I was quite disappointed that even with the “Premier Package” – complementary? to Sanctuary Suite guests, more like you aren’t given the choice to not buy it, we were unable to make reservations to restaurants once onboard the ship. We booked the 3 specialty restaurants when reservations opened and thought the concierge would be able to get us additional reservations when we boarded. The answer is no, “Too bad you didn’t book in advance.” I would have been more angry except I ended up liking the food at the Sanctuary restaurant better – the Steak, Lobster and Baked Alaska on Friday was my very favorite meal and the last dinner of Prime Rib was excellent. While I think it is ridiculous all the reservations were taken in advance (certainly not that way in the NCL Haven or Celebrity Retreat), I was quite happy with the Sanctuary Restaurant food. I would also add each morning random openings in the restaurants showed up even in the very full restaurants like Umai Teppanyaki so openings can be secured last minute. For lunches, the buffet was fine although crowded (like every other cruise ship I have been on). Lido restaurants like Lido Greens were my favorite (I love custom Caesar salads for lunch), and you didn’t see a line at that eatery. Lido Slice also had good pizza (New York Style). The Sanctuary had a great seafood lunch buffet on our Glacier visit day with assorted sushi.

The negatives of the cruise started with inability to book specialty restaurants and worsened with missing a glacier visit. In the past, Alaska cruise ships would either visit Glacier National Park or they would visit Tracy Arm / Endicott Arm Fjords in Tongass National Forests. Due to land slides in 2025, ships don’t visit Tracy Arm with the Sawyer Glacier. So the Star Princess sailed down Endicott Arm to visit one glacier, the Dawes Glacier. With only one glacier and many ships, there is a very short window each ship is assigned to visit. You could tell the Star Princess had to navigate a lot of ice flowing down Endicott Arm, and ended up not being able to visit the Dawes Glacier. Whether it was because of safety concerns due to lots of ice late in the season or simply because it ran out of allotted time due to the slow speeds dictated by the ice flows, our ship did not get to make a glacier visit. Being our 11th Alaska cruise we didn’t not mind it but I’m sure many people were disappointed.

The ship architecture is a bit strange because you sometimes have to navigate halls of cabins in order to reach public areas like restaurants. It is also important to know how big the ship is – it requires a lot of walking to get to different venues. I didn’t mind it, but I prefer big ships with lots of different attractions.

Overall, I enjoyed the Star Princess sailing although mention the challenges of glacier visits late in the season on such a large ship.

Staff throughout our cruise was impeccable! Loved cabin with a private balcony! We overpacked but still had plenty of room for everything. We were Premier and had no issues with food/drinks. They had great food options and amenities. ❤️ OMalley's for their live music by Kelly, bartenders & their Raspberry-ing drinks! Cruise had lots of entertainment throughout the day. We loved comedian Kevin Jordan; who took us back to our childhoods! The app was great for dining reservations, ships daily events, ordering room service, booking shore excursions and to help find my shipmate. We loved the Klondike Summit and White Pass Summit Rail & Bus Excursions. Also, the Medallions made it easy to access our rooms, drinks, and now a momento! Chilled at the Lido deck for great whale watching, food, drinks and entertainment. Staff was very attentive. We were pampered! Amazing pools & hot tubs. Our steward Neil was amazing and kept our cabin spotless. Definitely recommend the Alaska Cruise on Star Princess.

I have done a lot of cruises over the years and many were with the Princess line. I have been very satisfied until now. I wanted to treat my son, daughter-in-law and cousin to an Alaskan cruise. My husband and I had already done one, but I looked forward to seeing Alaska again. What a disappointment this cruise on the Star was. There was no regular theater to have shows presented. There was an arena with a stage that could hardly hold 5 entertainers. There was no entertainment on a regular basis that other cruises I have been on was presented. The fine dining left a lot to be desired. There were a lot of problems with my billing and I always had to go to the customer service to have them corrected. I had to ask for towels daily because they were not replaced after being used. I am sorry to say that this will probably be the last cruise I take with Princess. They really dropped the ball on this one.

Star princess was excellent nearly top to bottom. The ship, the cabin, the dining, the entertainment, and the service staff throughout were all everything we hoped for. I would have written a glowing review if not for one experience.

The lotus spa is the exception, and it was serious enough that it has ended our relationship with princess.

The spa's acupuncture practitioner offered me a complimentary consult to the service- which means he would have me fill out paperwork to sign up for the service. when i asked the price for continuing, he said $199, but that he would do a package deal for my husband and i at $160. I understood that to mean $160 for the package. My husband was present for this conversation. At no point was i shown or offered a written price list.

At the end of our first paid sessions, i asked for a receipt. He flat out declined the request, saying he wouldn't be able to bill it properly if he gave me a receipt. That should have been my warning. The next day, after our next session, i asked the price again and he again said $160. I asked for a receipt a second time, and again he again declined.

Only when he began scheduling further sessions did the actual pricing appear. He booked seven additional sessions for each of us. Initially, all of the paperwork was signed in a dimly lit "relaxation" room, where reading what was in front of me was not realistically possible. He then handed me a receipt for nearly $3,000, followed by two more receipts — one billing $199 per session times four, plus a mandatory 18–20% gratuity, plus two sessions of red light therapy we never asked for and never agreed to. The immediate charges came to close to $1,000, against a price i had been quoted twice as $160.

When i asked him to cancel the $3000 sessions, he would not do it on my word. He told me to go and ask my husband whether we should proceed first. I told him no and to cancel, and he then did after i began shaking my head and raising my concern.

To be clear about the sequence: no written price list was ever provided, a price was stated verbally, receipts were requested twice and withheld both times, paperwork was signed in a room too dim to read it in, the real cost surfaced only once a multi-thousand-dollar booking was underway, and my own instruction to cancel was not honored until i had been sent to consult my husband. That is not a pricing misunderstanding. That is a sales process built so the customer cannot see the price until they are already committed- plainly worded: a scam.

Everything else about this ship deserves high marks. But the spa operates on its own terms, and a passenger has no realistic way to verify a price when no price list is offered and receipts are withheld on request. Ask for the printed price list before anything begins, sign nothing you cannot read, and refuse to continue if a receipt is declined. Guest services cannot help you as the spa and guest services are 2 different companies on 1 ship.

Worse cruise ever! waste of money. Poor ship layout. rude ship staff. we actually lost weight...because the food was bland, tasteless, and frankly slop. over crowded. poor drink policy..could not even buy drinks for others. you can only buy drinks for yourself. the arena theater stage..at least 15% of the seating cannot even view the whole stage. shopping area literally in the middle of the main walkway. people cannot even walk through. no glam or glitz in any part of ship. very blah atmosphere. Guest-services in poor location...literally just as you exit elevators. you have to line up right in front of elevators. to get to some locales, you have to walk through cabin hallways. Never ever get on this hunk of scrap-metal. one good thing was the new elevator system...push button in lobby...and it tells you which elevator to get on. Absolute waste of money. Worse for my relatives first cruise.

I've cruised extensively with RCL. Also been on NCL/MSC/Disney. The Star Princess was the worst-designed ship I've ever been on. For such a large ship, it felt cramped. There was no "grand" area. For many areas, you had to walk through stateroom hallways. The shopping area is like a bunch of sidewalk vendors.

Even the smaller Royal ships felt more spacious.

The two entertainment venues were way too small and filled up about 30-45min before the start times.

Understaffed in the bars, especially O'Malley's. Very hard for 3-4 people to clean tables, take orders, make drinks and serve food. They worked hard, but you could tell they were exhausted.

Cruise Director/staff were underutilized. Since it was an Alaska sailing, most people were inside, instead of the pool deck. Not many activities on sea days.

Smallest gym at sea

Smallest theaters at sea

I think all the space went to the Sanctuary