Notices / Terms and Conditions

1. Scope of Business	Overseas and Domestic Travel
2. Registration Number	Travel Agency Registration No. 2-5555, registered by the Tokyo Metropolitan Government
3. Date of Registration	January 18, 2005
4. Validity Period	January 18, 2020 - January 17, 2025
5. Name	Veltra Corporation
6. Office Address	〒103-0027 2-13-12 Nihonbashi, Chuo-ku, Tokyo Nihon Seimei Nihonbashi Building 5F (Reception 4F)
7. Office Name	Head Office
8. Website	https://www.veltra.com/jp
9. General Travel Services Manager	Tomonori Masuda, Shun Tagashira
10. Customer Consultation Desk (Feedback & Suggestions) Email Address Phone Number	For inquiries, please use the contact form on our website or email us at the address below. corporate.jp@veltra.com 03-6823-7990 (9:00–18:00)
11. Trustee Contract	Hatobus Corporation, Mie Kotsu Co., Ltd., Shinki Kanko Co., Ltd.

Terms and Conditions

Our reservation and arrangement transactions with customers are subject to the \"Arranged Travel Contract\" stipulated in the Standard Form Trave Travel Agency Contract below.

* For Organized Package Travel Contracts, the “Organized Package Travel Contract” applies.

Subscription Type Organized Tour Contract
Order-Taking Type Organized Contract
Arranged Tour Contract
Travel Consulting Service Contract
Contract for Travel Abroad Arrangement Services

Travel Service Handling Fees

In accordance with the Travel Agency Law, we may charge the following travel handling fees for our services.

Arranged Travel

1. Handling Fees

(1) When providing a combination of travel services including flights, accommodations, and sightseeing options

Up to 20% of the total travel expenses

(2) When arranging a single component of travel, such as accommodations, transportation, sightseeing tickets, or air tickets

Up to 20% of the total travel expenses per arrangement

2. Reservation Change and Cancellation Fee

Up to 20% of the total travel expenses per arrangement

Other Expenses

1. Protection of Personal Information
2. Terms and Conditions	VELTRA Terms and Conditions
3. Tour Conditions	Tour Conditions for Subscription Type Organized Tour (Common Matters) Tour Conditions for Arranged Tour
4. Terms of Use for Voice Center	Terms of Use for Voice Center (User Review Page)
5. Associated Travel Association	Full member of the Japan Association of Travel Agents (JATA)
6. Liquor Sales Management Sign Name and address of the sales location Liquor sales manager Date of Liquor Sales Management Training Completion Deadline for Next Training Training Organization	Veltra Corporation 〒103-0027 2-13-12 Nihonbashi, Chuo-ku, Tokyo Nihon Seimei Nihonbashi Building 5F (Reception 4F) Izumi Kuroki April 13, 2023 April 12, 2026 Tokyo Small Retailer’s Association

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