8-Day Cruise to the Bahamas on MSC SEASIDE

worst experience ever.. it rained the entire time, which i understand, but then I guess that they had an emergency on the third day, and had to make an earlier time. nonetheless, in the haste, the boat was choppy, rocky, and uncomfortable. Very nauseating. I dont get motion sickness, but this was the closest that I ever been. totally incompensated, inconsiderate, and inconvenient for. the travelers. 1st and final time, while outwardly discouraging people to ride. lastly, the food wasn't good, and the elevators suck. the elevators take forever because you pre-select the floors. smoking areas are limited. entertainment was limited throughout the rain. people were literally all over each other in the cafeteria. I would only say that the bartenders were the nicest.of all.of the other service workers and staff. MSC needs to compensate or.offer compensation when an anomaly happens like this. im sure that no one enjoyed this experience.

My experience on MSC Seaside was extremely disappointing, and the way I was treated by some members of the staff was completely unacceptable.

The service at the bars was terrible, the service around the kids’ pool area was poor, and Guest Services was especially disappointing. Throughout the cruise, I often felt as though I was being treated like MSC had given me this vacation for free rather than as a paying guest who deserved basic courtesy, respect, and professional service.

The situation at checkout was the final straw. I was told that I had an outstanding balance. When I went to take care of it, I also requested a refund for a service that I had paid for but NEVER received. Instead of simply helping me resolve both issues, I was told that I had to pay the outstanding balance first and then go separately to Guest Services to request the refund. They could take my payment at that location, but apparently they could not help me with a refund for a service MSC never provided.

What made the situation even worse was the way I was treated during this process. I was made to feel as though I had done something wrong or was trying to avoid paying my bill. Quite frankly, I felt like I was being treated like a thief. That was humiliating, insulting, and completely unacceptable.

Based on the treatment I received, I genuinely felt discriminated against. I cannot speak to what was in anyone’s mind, but the difference in attitude and the level of disrespect I experienced made me seriously question whether race or ethnicity played a role. No customer should leave a vacation feeling that they may have been treated differently because of who they are.

The rest of the experience did not make things any better. The food was disappointing, the drinks were absolutely terrible and very low quality, and almost everything onboard was extremely overpriced for what was being offered.

I paid for this vacation. I did not receive it as a favor or for free. I expected to be treated with the same dignity and respect as every other paying guest.

A beautiful ship cannot compensate for terrible customer service, disrespectful treatment, mediocre food, poor-quality drinks, excessive prices, and an experience that left me feeling discriminated against.

MSC needs to seriously evaluate not only the quality of its customer service, but also how its employees treat guests from different backgrounds. No paying customer should ever be made to feel unwelcome, humiliated, or treated like a criminal simply for questioning a charge and requesting a refund for a service they never received.

After this experience, I cannot recommend MSC Seaside, and I would seriously reconsider sailing with MSC again.

It was my first cruise so I have nothing to compare it to, however, my first complaint is that my room appeared clean but had an odor that just wouldn't go away. The food on buffet was sub par and dining room experience was crowded and felt like they were rushing you on and out. The prices were insane and just very crowded, they charged 119 dollars gratuity for everyone in your cabin including infants and children and didn't even tell you. The best part of the trip was finally getting off at a port. I feel like soda and sparkling water should be free as it costs same as coffee and tea these days but all the extra charges plus inflated prices, the rushing and horrible food just wasn't a good first time experience for me. Some of the staff were super friendly which offset some of the negatives