15-Day Caribbean Cruise aboard MSC WORLD EUROPA

Cabin: infinity in Aurea- loved the window- it performs equally to a balcony. Was it as good as yacht club dining? No. But you could show up when you wanted. But only dinner no breakfast. Same menu as the rest of the ship. Pasta consistently good and pizza great. Breakfast at the buffet wasn’t very good. Loved the Carmel rolls No omelet station- all pre prepared and bacon is awful. I wish they had other early options since many ports required us to leave early.

Entertainment- amazing! The panoramic lounge is the best. Make your reservations immediately when on board or every day around 5:00 for the next day. The male singer is incredible and the dancers and acrobats are stunning.

Grewr ports. However- our 2 tours booked through the ship were poor. Ourtour guides barely spoke English. Whereas our tours booked through TripAdvisor/Viator were all great. Much better Guides.

Ship is stunning, very clean. Staff are amazing and can’t do enough for you.

Cabins- we booked an infinite ocean view cabin and it was great. Had an issue with the window opening and this took two days and persistence from us to get sorted plus the disruption of not being able to use the cabin for most of the day the second day. This was fixed and the guest services manager Rita was extremely helpful.

Our cabin was spotless and our cabin attendant Melanie was faultless.

Food - this is the worst food we have ever had on any cruise ship and really lets it down massively. Very little choice and lukewarm warm at best. All restaurants serve the same menu.

Entertainment - this was amazing and literally something for every taste. Shows only 30min long and we felt this could be longer 45min would be better we feel

Other guests- this was absolutely horrendous, mostly European clientele and I have never encountered so many rude and disrespectful people ever. No queues no please or thank yous and children literally run wild. Ruined it for us

Tip- booked Aurea package if you can

Very Disappointing Experience with MSC

Getting onto the ship was extremely slow. We waited almost 2 hours just to get through the entrance and board the ship. The whole process was poorly organized and frustrating from the very beginning.

Then there is the casino. While playing, even the waiters don’t bring you basic tap water. You have to leave your table and go get water yourself. This is unbelievable for a cruise ship that is supposed to provide good customer service.

And charging customers for drinking water on top of that? Seriously, are you kidding me?

We have traveled with Royal Caribbean many times, and we have never experienced anything like this. If I were teaching a business class on how to lose customers, this would be a perfect example.

I will never take an MSC cruise again — never ever. This was my first and last MSC cruise. Unbelievable