8-Day Bahamas and Caribbean Cruise aboard MSC WORLD AMERICA

We are currently on MSC World America (day 2) and so far we are very disappointed, even though we are loyal MSC guests with Diamond and Gold status.

Embarkation: Nobody explained where we needed to go, and we were sent back and forth. Since I have been sick for several days, this was extremely exhausting.

Cabin: None of the Voyagers Club benefits we are entitled to were there, not even the bathrobes. Our cabin steward told us he had not been informed about our Diamond status, although it is clearly shown on our booking. In addition, the USB-C outlets in our cabin do not work.

Restaurant: Although we had requested a table for two in writing before the cruise, we were given a shared table. Only after about 30 minutes of discussion, on an empty stomach, was this corrected.

General: The ship is very crowded and loud, and we have hardly found any quiet places to relax. Every time we tried to go to Guest Services, the line was so long that we still haven't been able to raise our concerns. We find the drink prices very high, and most of the service staff have not been particularly friendly so far.

The big positive: our cabin steward Nyuman. He is incredibly friendly and helpful, brought us the bathrobes right away and is taking care of the broken outlets. He is the only reason we are giving even one star. MSC, you should truly value this employee!

Unfortunately, our complaint by email has had no effect so far. We hope MSC will respond now so that we can still enjoy the rest of our cruise.

Fabulous, beautiful ship, great experience, excellent restaurants, great service....I will definitely cruise again on this ship. We love this cruise from the embarkation to desingbarkation...staff, food, drinking package, wifi, app...excellent. we choose infinite room...wow beautiful cabin, the staff went out of their way to please us. Parties are great. You will not be disappointed. I will recommend this ship! Specially restaurant ufff, hola taco great Mexican restaurant, butcher cut best stake house, eataly the best Italian restaurant, paxos amazing food tapaniaky excellent. This is our 3th MSC...and eveytime gets better. They have really listened to american. Thanks MSC for an amazing week... buffet was great, and regular dinning was good too. Bar experience not bad at all. For a ship with 6000 people never felt crowded. And the spa...wow truly the best. Keep the good work. Overall experience 10 out of 10. MSC have improved with the american market. .

Beautiful ship and well maintained . Food was mostly good. There were some quality issues but they were quickly taken care of, upon notification. Good specialty dining venues. My favorite was the Greek restaurant. Plenty of bars. Great experience in the yacht club which made embarkation and disembarkation easy.

The cabin was beautiful, but needed a finer cleaning. I found the staff on this ship very personable and professional. Friendly and approachable.

The excursions with interesting and mostly worth the price.

I did use the spa and enjoyed the services I received. I didn’t appreciate products being delivered to my cabin that I had not agreed to purchase.

Overwhelming amount of children on board. Many children were disruptive and not adequately parented. Bringing children to restaurants at 8:30 pm was a disaster. Quite whiny, restless unhappy children resorting to throwing food, marching around the tables, screaming, etc. ignored by parents mostly. Certain parents were extremely permissive. It was unfortunate that the staff had to add distraction of children to their duties.