15-Day Cruise Around Alaska and British Columbia on the DISCOVERY PRINCESS

Princess advertised this cruise as an inside passage Alaska cruise.

Both north and south the ship cruised outside (west) of Vancouver Island

This led to zero scenic cruising, we did not see any marine wildlife, none!

We had 1 day of scenic cruising at Endicott Arm which was nice.

The rest of any scenic cruising was in darkness.

Though not Princess fault there was a flu or cold going through the ship,

many people sick with coughing and sneezing.

We had problems in our suite with shower drainage and after 2 visits over 4 days it was finally resolved.

Food was mediocre at best, although service was very good.

Room steward Franco was excellent, many thanks to him.

We have cruised with Princess many times, but after this fiasco we are going to cancel an Alaska cruise booked for Aug. 31 2027 and look elsewhere for other options, to bad because we had worked our way up to Elite status.

Very disappointed in where Princess Cruises has recently gone.....loyalty means almost nothing, it seems their approach to dealing with issues is to wait and see if the issue might disappear. Accounting seems to have several problem areas as we were required to go to guest services on more than one occasion to have incorrect billing rectified. Additionally, some departments do not submit billing in a timely manner. With an OBC the last night of the cruise, a purchase was not billed for several hours during which time the account was closed, the obc credit went back to the cruise line, and the billing showed up in its entirety on our credit card. Checking with others, this seems to be a common practice, and this is the second cruise in a row that it has happened to us. It takes us hours to get it rectified. Not a pleasant experience.

The dining room staff was excellent, but unfortunately the food was not. This has to be the most substandard dining fare we have experienced on any cruise line in our 40 plus years of cruising.

The food was substandard, on two occasions, the waiter forgot to take our orders. When wanting to disembark for an excursion, crew members seated us in an area by ourselves, and said the handicap area was full, but that would come and get us. They did not come and get us, they forgot us, and we were forced to walk down several flights of stairs, even though we had canes, forced to use a steep gang plank with narrow stairs, and by the time we got to our bus, my husband was shaking so badly that he started to fall. A crewmember grabbed his arm to help and in doing so, he incurred a soft tissue injury. When we reported it to guest services, they informed us it was a problem for the excursion department. The excursion department informed us it was a problem for princess. No one took responsibility, it was two days before security, even came to talk to us, and in doing so asked my husband if he had been drinking! The medical clinic gave good medical attention, but they are the only ones. Princess completely blew us off and kept passing us back to someone else. We will not cruise with princess again. We have been on four different Cruise Lines and they are, by far, the worst.