11-Day Cruise to the Pacific Coast of Mexico and San Francisco aboard the RUBY PRINCESS

Unless you’re on Medicare and looking for end of day cruise, than don’t go on princess cruise ship. It is a horrible experience ( entertainment -10 food 5 out of 10 restaurants 2 out of 10 I was going to die from being board .

I have purchased the plus package and I see that they advertising showing that you get to experience four restaurants that I can enjoy one night at each restaurant on the plus package ….. wrong It was only two restaurant not 4 as claimed

one called the salty dog or the food is horribly bad lopster macaroni and cheese is powdery. The burgers are salty and everything else is fried and super greasy.

The other so called restaurant was not even a restaurant. It’s tap it’s just a just cheese try and bunch of cold cuts ??? That’s not a restaurant??

The staff is good but entertainment is absolute disaster.

There is nothing to do except bingo every day and trivia every day that is so old I don’t even know what they talking about , weird cheap magic show and and couple of other show that was ok to but not great .

We end up being 12 day on sea due to a hurricane that hit Hawaii and we missed 2 islands .

on the cruise ship where there is nothing else to do if you’re under 70 years old even the dance club then they open from 11 to 1 playing very old music catering for the old crowd of course. You can request a song from your era that will take 1hr to hear it .

I feel like I’m in a senior citizen living facility cruise, I was ready to apply for Medicare even though I’m under 50

What pissed me off the most is when I wanted to go to an area that have games to play (foosball and hockey table ) . Looks like fun. OK something to do but they kicked me out and said it’s age restricted.

you have to be super old or you have to be young to enjoy anything on that ship , nothing for ppl between 30-60

The worst cruise ever will never recommend will never take again.

I have to say that, so far, I genuinely regret choosing Princess Cruises. My friend made the reservation and purchased the package, and since I had never taken a cruise in the U.S. before, I trusted her judgment and went along with her choice.

I have cruised with MSC in Europe on a Mediterranean itinerary, so that is really my only point of comparison. The two cruises were in a similar price range, but the overall experience has been completely different, honestly, day and night.

One of my biggest frustrations has been the additional charges. I paid about $480 for internet, and the plan can only be used on one device at a time. If I want to switch between my phone and another device, I have to go into the app and manually swap devices. On my MSC cruise, I paid around €100 for internet, and I remember both the service and overall experience being much better.

The dining experience has also been disappointing. On MSC, we were able to make restaurant reservations and enjoy different dining options throughout the cruise. The ship was newer, beautifully decorated, and, most importantly, everything felt very clean.

Unfortunately, this Princess ship feels quite old to me, and in several areas I have noticed a musty or mold-like smell. I have also been surprised by some of the extra gratuity charges. For example, we noticed an $18 gratuity charge associated with dining, which was mentioned in very small print at the bottom of the menu. I only realized it after seeing the charge on our account. On another occasion, during formal night, champagne was being handed out and appeared to be complimentary, but we later noticed another gratuity-related charge. These types of charges should be communicated much more clearly upfront.

The buffet has probably been one of the biggest disappointments. The food quality has been mediocre in my experience, and the variety is extremely limited. On MSC, I remember being able to choose from several different cuisines and food stations representing different countries. Here, the selection feels repetitive and much more limited.

Customer service has also been inconsistent. With a few exceptions, many of the front-desk and restaurant staff members I have interacted with have seemed impatient or unfriendly. A Brazilian staff member in one of the restaurants was especially pleasant, and our cabin attendant, Fred, has been wonderful, friendly, professional, and one of the few people who has consistently made us feel welcome.

Another frustrating example: I called to request a bottle of water for my room, fully expecting to pay for the water itself, but I was told there would also be an additional $5 charge just to have it delivered. At this price point, these constant extra charges start to feel excessive.

The pools are also quite small and crowded, and, personally, they have not looked clean enough for me to feel comfortable getting into them. The ship also seems to move quite a bit, although that may simply be related to the ship's size, weather, or ocean conditions.

The passenger demographic on this particular sailing also skews considerably older than I expected. There is absolutely nothing wrong with that, but it does affect the atmosphere and entertainment, and it may be something younger or more active travelers want to consider when choosing a cruise line or itinerary.

Overall, my experience so far has been disappointing. Between the condition of the ship, limited food choices, extra charges, internet pricing, and inconsistent customer service, I have not found anything significant that makes Princess stand out in a positive way.

Based on my experience on this sailing, I personally would not choose Princess Cruises again. Compared with my previous MSC Mediterranean cruise. which was in a similar price range, the difference in value, cleanliness, dining, and overall experience has been substantial.

Always thought Princess was the bees knees, boy were we wrong. Loyalty is a one way street with this company as we found out the hard way. Sailed princess 6 times took last 3 diabolical cruises to see the light, never again.

Food was way below average, no seasoning, little variety available, service was very slow if at all. Had princess plus package, some items included in the package were unavailable throughout the entire cruise of 20 days, excursions left a lot to be desired, very exorbitant pricing for what was advertised. 2nd day of cruise Crooners Bar ran out of straws and garneshes for cocktails, so they said.

If you are from NZ or Aussie and pay the crew gratuities, and you have a plus or premium package you do not need to pay the crew gratuities, company don't tell you this, if they can get away with it they will just take your money unless you go to guest services and demand a credit, totally dishonest practices. Entertainment ok.

No good raising concerns onboard, may as well talk to the wall as guest services have no interest or inclination to want to assist you, sweep it under the carpet.

Overall a very dismal cruise experience. We will never step foot on a Princess Cruise ship again, guest loyalty means absolutely nothing to this company.

We had previouslhy experienced the good, caring loyal part of Princess on our fist coupke of cruises, now we have experienced the other end of the scale with the last 3 cruises getting worse with each journey.

We know value for money and Princess no longer cut the mustard in this area anymore. Pay for chocolate, nuts and cream and get vanilla. However, Alaska was beautiful, no thanks to Princess