11-Day Tour of Western Japan and South Korea on the Sapphire Princess (Seasonal Tour) - Package B

I am actually on a Panama Canal cruise on the Saphire as I write this. I'm an elite member of Princess so I've been on Princess a lot. I feel like this will be the end and it's time to explore other lines. First of all we are traveling with friends. We booked 5 mos in advance and reserved dining together. When we got on the ship they had no reservations or record of it. I had to wait in line at guest services who could not help me. I had to wait in line 45 mins at the dining room. They were not apologetic. I told her we had this set up months ago. Her response was, yes well we have people who booked a year or more in advance. She did manage to get a table for us but not at the seating we had booked. Secondly I ordered and paid for a 4 device internet package. When I got on the ship the app briefly mentioned 4 devices. When I logged on the internet it showed device 1 of 1. I waited in line 40 minutes. CS told me for some reason I had been charged for a one device AND a 4 device package. She said she would put in for a refund of the one device and get the 4 device activated. Day 2. Still one device. I waited in line 45 minutes and CS told me they had discontinued the 4 device package. Without my permission they charged my card for one device at twice the charge I paid a month ago on a prior cruise. No apologies. She only said they would reimburse me for the 4 device package that I paid for. How generous! She said I could get 2 devices if I upgrade to a second device at roughly the same price. She insisted that there was nothing she could do. She would not get her supervisor. She insisted there was nothing a supervisor could do. I told her between all of these problems this would most likely be my last Princess cruise. She simply called for the next person and I walked away

We took this cruise hoping to enjoy the fall colors, and Canada and the US certainly did not disappoint. Although the ship was smaller than others we’ve sailed on, it still felt wonderfully spacious. I’ve never seen so many pools, bars, and restaurants on one ship! Every staff member we met was kind, friendly, and helpful, which made our time on board even more enjoyable. We visited Makoto’s for sushi twice and chose the prix fixe meal both times. The food was delicious, and there was more than enough to enjoy. It didn’t seem to draw many guests on this sailing, but we were glad we gave it a try. We also had a great time at the shows we attended, including several comedians, the ventriloquist, and the hypnotist. Even though we didn’t officially join the trivia games, we had plenty of fun guessing the answers on our own. Sadly, a family emergency meant we had to end our trip early. We were especially grateful to Guest Services for taking care of everything and making our disembarkation easy during a difficult time.

Was our 40th cruise. 3rd time this type itinerary from Quebec on Princess. Embarcation was efficient. We had a balcony cabin, deck 10. Room nice, comfortable. We sleep in. Mornings, cabin steward kept bugging us to vacate. Even banging on the door. We're tipping $36 a day for this?

Dined in International room with same passengers every night. Food was mediocre. Waiter and assistant were excellent.

Missed PEI and prepaid shore excursion due to weather.

Everything on board has an added 18% service charge. Most food & bars closed at 10:00pm. Those who bought inclusive drink packages had minimal time to use them at night. Unless they visited the casino bar.

International Cafe open till 12:00 with sweets and sandwiches. Huge bread, tiny fillings.

All specialty dining had surcharges for anything beyond standard offering + 18% surcharge.

Tours packed. Not enough time, we were always rushing.

Princess?? No, Never again.