8-Day Mediterranean Cruise Aboard MSC SEASHORE

The ship alone is a beautiful ship, however, customer service from the room attendant to the chefs.

I'll start with day one. Did not like the food set up at The Marketplace. Very confusing. And had to fetch for most of the food from different directions. For example, why is the honey so far from the tea area? It made noooo sense at all. Very, very disorganized. We found a lot of food under cooked, especially the bacon. One evening both my husband and I were served our carne asada very cold. Had to ask for another dinner plate.

Our room attendant, we saw him maybe twice. We never got clean towels in the afternoon after our morning spent. Our excursions were cancelled, due to short staffing. They blamed it on the weather. But the weather was not at fault! Oh and technical difficulties. While we saw the other cruise lines hosting their excursions. Ugh!!!! Bathrooms not easily accessible. BEWARE...MALE AND FEMALE BATHROOM SHARING! Not unisex, but actually both stalls in one room just separated by a sink. I was disgusted by this! Especially when children on board!!!

The employees for most part didn't feel like they wanted to be there. Maybe three times we were asked for a drink, but than never saw them again! One "bar attendant" spent over an hour talking with what he said "my family". We left his area and we did see him one more time, while we were leaving the cruise, being loud and boisterous!

THE WORST EXPERIENCE EVER! We will NOT be returning to MSC.

This was our first ever cruise and it was our first family vacation in 7 years. It started out great we got on the board and then we take off. First announcement was we are not porting at ocean cay at all but instead we are going for day at sea and porting at nassau for a day and then another day at sea. We understand this decision was based on weather and get that it was made for safety but why not tell people before the ship leaves port. We would have disembarked immediately. Ocean cay was the only reason we even took this cruise. We were extremely disappointed at that point. the only great experience was our room steward macy on deck 11 she was amazing. Food was not even good until we paid to do the specialty restaurants the last two nights. we weren't expecting to be on the boat for the whole entire cruise, so we ran out of things to do and seasick pills. Not to mention because the sea was so bad most outdoor pools were closed so no fun was to be had. When we ported the nassau they wanted 65 dollars per person to use the beach was not even told about that and was approached twice for buying drugs from the locals. We had decided at the very beginning of the trip we were not getting off at nassau because of all the bad reviews of that port but we got off because we were all sick of the boat at this point. We feel so scammed out of almost 6 grand probably more and didn't one time get to see or even touch the beach or water. i Tried calling customer service but of course they didn't care about my complaints and when i asked for any kind of compensation that was a big FAT NO SO MSC get 0 STARS 0 RATING WILL NO EVER CRUSE WITH MSC AGAIN THANKS FOR THE WORST TIME EVER MSC

Service was subpar, major language barrier, and they didn't really want to do anything extra for you. They nickel dime with a big bill at the end of the cruise not dirty but not as clean as it could be. Andnothing to do on the ship and the food was very subpar and same every single day. I will never do another m. S. C cruise again, if I had the room, I would say more. I'm going back to princess cruise lines, more money, but worth it, it's exceptional cruise line with exquisite customer service and very good food with different options, and no big gratuity bill at the end and so much to do on the ship period. The msc island ocean cay Is a joke? Half of his man made, who goes to the bahamas wanting to go on. A man made beach? The off sure excursions were gooodr got to see the mayan ruins and a cool town called Costa Maya in Mexico.