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Notation Based on the Specified Commercial Transactions Act

Company Name

VELTRA Corporation

(formerly Alan Corporation, renamed on March 22, 2012)

Operational Manager

President and CEO: Wataru Futaki

Head Office Address

5th Floor (Reception on 4th Floor), Nippon Life Nihonbashi Building,

2-13-12 Nihonbashi, Chuo-ku, Tokyo 103-0027, Japan

Phone Number

03-6823-7990 (Business hours: 9:00 AM to 6:00 PM)

We generally do not handle inquiries by phone.

\n For inquiries pertaining to our products or services, we kindly request that you first consult our website's Help (FAQ) page.\n

For all other inquiries, please contact us at the following email address.

Website

\n https://cruise.veltra.com\n

Email

\n corporate.jp@veltra.com *For Corporate Clients\n

Sales Price

Please refer to each product page on our website for specific product details.

\n ※Please be advised that product prices are quoted in the currency determined by each of our suppliers. The final payment amount in Japanese yen or the\n specified currency shall be subject to the prevailing exchange rate at the time of payment.\n \n

\n ※The exchange rate applicable shall be the one determined by our company at the time of order placement. For further details, please refer to our\n website or the booking confirmation email which will be sent to you upon confirmation of your reservation.\n

How to Apply

Please apply through the above website (we do not accept applications by phone, etc.).

Payment Methods

Credit Card Payment (Available 24/7)

Payment Deadline

At the Time of Booking Confirmation

Cancellation Policy

\n Cancellation policies are subject to the terms and conditions set forth by the tour operator. For specific information regarding refunds, please refer to the detailed information provided on the tour page and the tour operator's terms and\n conditions.\n

Refund Method

\n Please refer to the Help page on our website.\n

\n ※ For details on refunds, please refer to Articles 7 and 8 of the “VELTRA Terms of Use”\n

\n Please note that additional costs, such as communication fees (e.g., internet connection fees for PC or mobile phones) or any expenses unrelated to the\n product (service), are not eligible for refunds.\n

Website Issues

\n If any issues with content or services are identified, we will provide instructions on how to address them via email or on our website.\n

Privacy Policy

\n Refer to the Privacy Policy on our website\n

Others

\n For matters not specified in this notice, please refer to the Terms of Use on our website.\n

Date of Establishment：2025/03/07

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